Reusable Hot & Cold Pack

FREE DELIVERY ON ORDERS OVER £50*

Full delivery details explained?
For all postcodes in England, Wales and most of Scotland orders over £50 (ex Vat) are delivered free of charge. A delivery charge of £5.95 (ex VAT) will be added to orders under £50 (ex VAT).
For postcodes in Scottish Highlands, Northern Ireland and other offshore Islands a delivery charge of £12.95 (ex VAT) will be added to all orders under £150 (ex VAT). Orders over £150 (ex Vat) are delivered free of charge. The following postcodes apply: Scottish Highlands: AB31 to AB38, AB40 to AB56, IV1 to IV28, IV30 to IV32, IV36 to IV40, IV52 to IV54, IV63, KW1 to KW14, PA21 to PA38, PH4 to PH41, PH49, PH50. Northern Island: BT. Channel Islands and Other offshore Islands: HS, IV41 to IV49, IV51, IV55, IV56, KA27, KA28, KW15 to KW17, PA20, PA41 to PA49, PA60 to PA78, PH42 to PH44, ZE, IM.

How long will I have to wait for my delivery?
For stock orders received by 4.30pm, we aim to deliver by 5.30pm the next working day. Orders recieved on Friday will be delivered the following Monday (except Bank Holidays).
We endeavour to hold sufficient stock to meet demand, however if there is insufficient stock to supply next day or in some cases the product is not a stocked item you will be informed at the point of order and given a delivery date.

Can you deliver at specific times or on a Saturday?
Yes. For timed or Saturday delivery please call customer services on 0345 500 6060

Can you deliver to offshore areas?
Safetec's deliveries extend to areas beyond the UK's mainland, including Northern and Southern Ireland, the Channel Islands, the Shetlands, the Isle of Wight and the Isle of Man. Delivery prices are quoted above and you will be informed of the price at point of purchase for Southern Ireland.

Please contact our customer service department on 0345 500 6060 for any further details

We set the standards when it comes to direct selling, with our Free Delivery options and our Free Returns Collection Service on any item for any reason. This ensures the only thing you pay for is the products you purchase.

What do I do, if I order something and it is for any reason not quite right?
For peace of mind we offer a 30 day money back guarantee on all stock items, so if something does not fit or for some reason you are not 100% happy let us know within 30 days and we will arrange collection of the goods for a full credit or exchange. All we ask is that the product is unspoilt and with it's original packaging.

I am missing an item or something is damaged, what do I do?
In the rare and unfortunate event of there being damage or a shortage upon delivery, contact customer services on 0345 500 6060 so we can sort the problem and send replacements.

Return Proceedure

1. You will need your delivery note number and the details of the items to be returned.
2. Phone customer services on 0345 500 6060 or email sales@safetecdirect.co.uk
3. We will issue a returns number and immediately arrange for collection of the items.
4. Return the item in its original condition, including any packaging and make sure it's safely and securely packed into another outer box so it is not defaced or damaged in any way.
5. We will then despatch a replacement from our distribution centre or process a refund as appropriate on inspection of the returned goods.
6. Refunds will be processed with 7 days of return.

Please contact our customer service department on 0345 500 6060 for any further details